Privacy Policy
Last updated: November 11, 2026
1. Who is responsible for your data
SEALT CAPITAL LTD, registered in the Republic of Cyprus under number HE 385951, 1 Kodrigtonos, Larnaca, Cyprus, is the controller of the personal data processed through CoachStore. For any question about your data, write to contact@coachstore.ai.
2. What we collect and why
| Data | Why | Legal basis |
|---|---|---|
| Email, first name, password (stored only as a one-way hash), Google account identifier if you sign in with Google | Create and secure your account, log you in, reset your password | Performance of our contract with you |
| Your messages to the coaches, the coaches' replies, and the file each coach keeps about you | Provide the coaching and let each coach remember you between sessions | Performance of our contract; for any health-related information you choose to share (for example with the weight-loss coach), your explicit consent, which you give by sharing it and can withdraw by erasing the coach's file |
| Subscription status, Stripe customer identifier, billing records | Manage your subscriptions and meet our accounting and tax obligations | Contract and legal obligation |
| Daily message counts, technical logs (IP address, browser, errors) | Keep the service secure and working, prevent abuse, cap usage | Our legitimate interest in running a secure service |
We do not sell your data, we do not use your conversations for advertising, and we do not use advertising cookies. The site uses a single cookie that keeps you logged in, and a short-lived one during Google sign-in.
3. How the coaches' memory works
When you write to a coach, our server sends your message, your recent conversation and the coach's file about you to our AI provider so the coach can answer. Every few messages, the coach rewrites its file with what it has learned (for example your goals and progress). You can read this file on the coach's page, and erase it, with your conversation history, at any time with "Erase my memory".
Please do not share information you do not want the coach to keep, such as identity numbers, bank details or other people's private information.
4. Who processes your data for us
| Provider | Role | Location |
|---|---|---|
| Cloudflare, Inc. | Website hosting and database | Global network, United States |
| Anthropic PBC | AI model that powers the coaches (processes your messages to generate answers) | United States |
| Stripe | Payments and subscription management | Ireland, United States |
| Resend | Sending password-reset emails | United States |
| Sign-in with Google, only if you choose it | United States |
These providers act on our instructions under data processing agreements. Where your data is transferred outside the European Economic Area, the transfer relies on an adequacy decision (such as the EU-US Data Privacy Framework, for certified providers) or on the European Commission's standard contractual clauses.
5. How long we keep it
- Account data: until you delete your account.
- Coach files and conversations: until you erase them or delete your account. The coach keeps only your most recent messages; older ones are dropped automatically.
- Billing records: for as long as accounting and tax law requires.
- Password-reset links: one hour.
- Technical logs: a few days, unless needed to investigate an incident.
6. Your rights
You can access, correct, export or delete your data, object to some processing, restrict it, and withdraw your consent at any time. You can delete your account and your coaches' files yourself from the service. For anything else, write to contact@coachstore.ai; we answer within one month. You can also complain to the data protection authority of the country where you live or to the Cyprus Office of the Commissioner for Personal Data Protection (www.dataprotection.gov.cy).
7. Age
CoachStore is for adults. We do not knowingly collect data from anyone under 18. If you think a minor has created an account, tell us and we will delete it.
8. Security
Passwords are stored only as salted one-way hashes, connections are encrypted (HTTPS), sessions use secure cookies, and each member's coach files are only accessible to that member's account.
9. Changes
We may update this policy. We will tell you about important changes by email or in the service before they apply.